Privacy policy
The information Kinoo processes through its website and apps, and the choices available to you.
Last updated: November 2, 2026
Account information and your content
When you register, we receive your name, username, email and password; passwords are stored as hashes. A profile photo and biography are optional. We also process information you create through Kinoo, such as rooms, chat messages, ratings, reviews, comments, follows, reports, your watchlist and movie and episode watch status. If you make a purchase, we keep subscription details and the transaction amount, status and identifiers.
Technical information and device permissions
We process information such as IP addresses, request paths, response times and connection status to connect you, protect the service and diagnose problems. The app uses an installation identifier to reconnect to rooms, and stores sign-in information, language, preferences and some cached content on your device. The website uses a cookie to remember your language and may select an initial language using your IP address and browser language. If you enable voice chat, your microphone is used with your permission to send audio to other room members; you can revoke that permission in your device settings.
How information is used and displayed
We use this information for sign-in and account management, synchronized playback, room communication, social features, content recommendations, subscriptions, support and abuse prevention. Your name, photo, profile and published content may be visible to others according to your privacy settings and the type of content. Room messages and audio are sent to room members; share a room link only with people you want to join.
External services
Hosting and storage infrastructure, email delivery, payment and voice connectivity services help deliver Kinoo and receive the data needed for those operations. For example, checkout may send your email and order details to the payment gateway. Voice connections use WebRTC and STUN/TURN servers; connection information, including IP addresses, is available to connection peers and the relevant infrastructure. When you open an external video, link or service, that service also receives connection information under its own policy.
Your choices and requests
You can edit your account information and use privacy settings to make your profile private, control activity visibility and block users. Marketing emails include an unsubscribe link. To request access, correction or deletion of information, contact support at the email below; we may need to verify your identity to protect your account.
Retention and account deletion
Signing out or uninstalling the app does not automatically delete account information or stored content. In account settings, you can confirm your password to submit a deletion request. The request is initially pending support review and does not mean immediate deletion. Support completes deletion within 30 days, verifies cleanup and notifies you when it is complete. Keep your request receipt to check its status after signing out. The process includes disabling the account, removing or replacing identifying account information, deleting your profile, social content, watch history and owned rooms, and ending an active subscription. Payment, subscription and deletion-request records remain. Contact support with questions about retention of other records and backups.
Privacy questions and requests about your information: support@kinoo.watch